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Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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Improving Your Communication Skills Articles From Our Blog

  • Finding a Common Frame of ReferenceThumbnail

    Finding a Common Frame of Reference

    30 April 2024
    Instead of categorising people based on differences like gender, race, age, and personality traits. Finding a common frame of reference suggests focusing on similarities, rather than differences, to foster understanding and connection among people.
    Finding a Common Frame of Reference We need to find a "Common Frame of Reference" which unites people. Categorising People We are taught to categorise people into different "types". Then we spend time trying to recognise and deal with each type. But rather than splitting people into different types: Man-woman; Black-white; Young-old; Introvert-extrovert; Visual-auditory-kinaesthetic; bosses-workers; etc.; why not instead focus o...
    Continue Reading >
  • Investigative vs Ordinary ConversationsThumbnail

    Investigative Vs Ordinary Conversations

    23 April 2024
    Conducting investigations entails the skill of adeptly gathering and analysing information to unearth facts, resolve issues, and arrive at informed decisions. It's imperative for professionals to master the art of framing conversations accurately.
    What are the Differences between Investigative vs Ordinary Conversations? The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three: 1. Goal focused vs Drifter conversations Investigative conversations don't drift, they are goal focused. Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general e...
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  • How to be an Effective CommunicatorThumbnail

    How to be an Effective Communicator

    2 January 2024
    Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
    How to be an Effective Communicator The primary purpose of communication is to make ourselves always clearly understood. If we cannot make ourselves understood, then our communications will be fraught with misunderstandings, confusions and errors. Here are six ways to make ourselves more clearly understood: 1. Speak in Affirmative Language Divide language into two parts: affirmative and negative...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • The course content was very interesting and full of information that is clearly put across to the audience. All course content was relevant to both business and personal life. Helpful! Gez was very good at putting information across. I found I could listen and not feel bored. Very informative and enthusiastic.

  • Excellent course, very informative and well structured. Good levels of trainer talking, group discussion and writing. Good examples from personal experience. The trainer was very good, with a clear and concise message and happy to help with queries. Good booklet to take away as reminder.

  • The course content was extremely applicable to my job and life. It allows you to re-evaluate your thought processes. The trainer's presentation flowed and was systematic without being robotic and rigid. Was extremely clear, thorough and timely. I had a fantastic day.

  • The course content was very good, I really enjoyed it. A lot of skills that can easily be applied (as well as some more difficult ones) to work and life. Excellent manual and got through a lot of content in detail. The trainer's was very good, knowledgeable, friendly, approachable - clear and concise.

  • "Thanks Chris, you changed my life!" Honestly, I thought I knew most of it already, but I've learned a lot more. The trainer's presentation was very good, good communication (physical and verbal) and always looking at everyone which is important!

  • Very good, interactive course, a lot to take away. Decision making app is useful. Trainers was friendly and knowledgeable.